bjok Frequently
Asked Questions

Creating a bjok account takes under two minutes — visit the bjok website, click the registration link, and fill in your mobile number, a secure password, and your date of birth. You must be 21 years of age or older to register. Once your basic details are submitted, bjok will send a one-time password (OTP) to your registered mobile number for verification. After OTP confirmation your account is active and you can make your first deposit via bKash, Nagad, or Rocket immediately.

bjok requires a valid government-issued photo ID for KYC — an NID (National Identity Card), passport, or driving licence are all accepted. You will also need to submit a selfie holding the document so our team can confirm the ID belongs to you. KYC is triggered when you request your first withdrawal or when your cumulative deposits exceed a threshold. Submitting clear, unedited images speeds up the review process considerably; most verifications are completed within 24 hours.

Use the "Forgot Password" link on the bjok login page and enter your registered mobile number. bjok will send a reset OTP to that number within seconds. Enter the OTP on the reset screen and choose a new password — it must be at least 8 characters and include a mix of letters and numbers. If you no longer have access to your registered number, contact bjok live chat support directly and the team will guide you through an alternative identity verification process.

No — bjok strictly permits one account per person, per household, and per device. Opening duplicate accounts is a violation of the bjok Terms & Conditions and may result in all accounts being suspended and any winnings forfeited. If you believe a duplicate account was created in error (for example, an incomplete registration attempt), contact support immediately to have the duplicate closed before it causes a policy breach on your primary account.

To permanently close your bjok account, contact the live chat support team or email [email protected] with your account username and a written request for closure. Before closure is processed, any remaining balance will be returned to your registered payment method (bKash, Nagad, or bank account) after identity confirmation. If your reason for closing is related to gambling concerns, bjok's team will also offer self-exclusion as an alternative — a measure that can be applied immediately while a withdrawal is processed.

bKash deposits on bjok are credited instantly in almost all cases — typically within 10 to 30 seconds of completing the payment in your bKash app. The process works via the bjok deposit portal: select bKash, enter the amount, complete payment in your bKash app using the provided merchant number, then return to bjok to confirm. If your balance has not updated after 5 minutes, take a screenshot of the bKash transaction confirmation and share it with bjok live chat — the team can manually verify and credit the amount promptly.

The minimum deposit on bjok is ৳200 BDT across all supported payment methods including bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500 BDT. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger an additional identity check as part of bjok's standard compliance process. Withdrawal maximums vary by payment method — for specific daily or monthly limits on your chosen method, check the Cashier section of your bjok account dashboard.

Withdrawals to Nagad and bKash on bjok are typically processed within 1–4 hours of the request being approved. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, City Bank, or other local banks usually arrive within 1–2 business days, depending on the receiving bank's processing schedule. Withdrawals submitted before 8:00 PM Bangladesh Standard Time (BST, UTC+6) are generally processed the same day. First-time withdrawals may take slightly longer due to the mandatory KYC verification step.

bjok does not charge any platform-side fee on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges according to their published fee schedules, which are outside bjok's control. To avoid unexpected deductions, check your mobile banking app's current fee schedule before initiating a transfer. If you notice an unexpected deduction that appears to originate on the bjok side, contact support immediately with the transaction reference number.

Yes — bjok supports deposits and withdrawals via Rocket (Dutch-Bangla Mobile Banking) and Upay in addition to bKash and Nagad. The process for Rocket and Upay follows the same flow as bKash: select your preferred method in the bjok Cashier, enter the amount, complete the payment in the corresponding mobile banking app, and return to bjok to confirm. All four methods offer near-instant crediting for deposits. The minimum deposit of ৳200 BDT applies equally across all four payment options.

bjok offers a wide range of cricket betting markets for BPL, IPL, T20 World Cup, ODIs, and Test matches — including match winner, top batsman, top bowler, total runs per innings, total sixes, method of first dismissal, man of the match, and live in-play markets that update ball by ball. For BPL specifically, bjok also covers individual franchise performance markets during the tournament season. All cricket markets on bjok display the current odds in decimal format with BDT equivalent payout calculations visible before you confirm a bet.

All slot games available on bjok are sourced from certified providers — including Pragmatic Play, NetEnt, Microgaming, and Spribe — whose games are independently audited for fairness by accredited third-party testing laboratories. Return to Player (RTP) percentages vary by game title but typically range from 94% to 97% across bjok's slot catalogue. The RTP for any individual game is displayed in that game's information panel before you place a bet. bjok does not modify RTP settings — games run on the provider's certified, unaltered software.

Yes — bjok is fully optimised for mobile play on both Android and iOS devices without requiring any app download. The entire bjok platform, including the live casino, slots, sportsbook, and account management tools, runs directly in your mobile browser. Simply open your preferred browser (Chrome, Firefox, or Safari), navigate to the bjok website, and log in. The interface adapts automatically to your screen size. For the best experience on live casino games, a stable 4G or Wi-Fi connection is recommended.

bjok's live casino is powered by Evolution Gaming and Ezugi, offering real-time table games streamed from professional studios with live dealers. Available titles include live baccarat, live blackjack, live roulette, live teen patti, live andar bahar, and game-show format games such as Crazy Time and Lightning Roulette. Live casino tables are available 24 hours a day and accept bets in BDT. Stakes vary by table — low-stakes tables are available for players who prefer smaller bet sizes alongside VIP tables for high-volume players.

If a cricket match is abandoned, cancelled, or ruled a no-result before the minimum number of overs required for a valid result have been bowled, bjok will void all unsettled bets on that match and return stakes in full to your account balance. For Duckworth-Lewis-Stern (DLS) reduced-over results, bjok settles bets on the official DLS-adjusted result. If a match is delayed but eventually completed, bets remain open and are settled on the final official result. The bjok settlement rules page in your account area has the full details for each market type.

bjok offers a welcome bonus to all newly registered players in Bangladesh who make a qualifying first deposit. The exact bonus percentage and maximum BDT amount are displayed on the bjok promotions page at the time of your registration — these figures are updated periodically so the live promotions page is always the most accurate source. The welcome bonus is credited automatically to your account after the qualifying deposit is confirmed. A wagering requirement applies before bonus-derived winnings can be withdrawn; the current requirement is detailed in the full bonus terms on the promotions page.

A wagering requirement means you must bet a total amount equal to the bonus value multiplied by the stated wagering multiplier before the resulting winnings can be withdrawn as real cash. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you need to place ৳10,000 in total bets using that bonus before withdrawal is unlocked. On bjok, most casino games contribute 100% toward wagering, while sports bets on odds below a minimum threshold may contribute at a reduced rate. Full contribution percentages are listed in the bonus terms for each individual promotion.

Yes — bjok runs ongoing promotions for existing players beyond the initial welcome offer, including reload deposit bonuses, free-spin packages on selected slot titles, cashback on sports betting losses, and seasonal promotions tied to major events like BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. Eligible players receive notification of personalised offers via their registered mobile number. All active promotions are also listed in the Promotions section of the bjok dashboard, which is updated in real time whenever a new offer goes live.

No — bonus funds on bjok cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal while a bonus is active and the wagering requirement has not been completed, bjok will forfeit the remaining bonus balance and any winnings attributed to that bonus before processing the withdrawal of your real-money balance. Your real-money balance (deposits and winnings from real-money play) is always separate from bonus balance and can be withdrawn at any time subject to the standard minimum withdrawal threshold of ৳500 BDT.

bjok is a safe and reliable platform that uses 256-bit SSL encryption on all connections to protect your personal and financial data from interception. Account passwords are stored using industry-standard hashing — bjok staff never have access to your raw password. Two-factor OTP authentication provides an additional layer of protection against unauthorised account access. bjok does not sell or share your personal data with third parties for commercial purposes; the full data handling policy is detailed in the bjok Privacy Policy at bjok.io/privacy-policy.

Self-exclusion on bjok can be requested at any time by contacting live chat support or emailing [email protected] with your account username and chosen exclusion period — options include 6 months, 1 year, 3 years, or permanent closure. bjok processes self-exclusion requests within 1 hour, any time of day. During the exclusion period all betting, deposits, and marketing communications to your account are suspended. Self-exclusion cannot be reversed before the period ends. For additional support resources on responsible gaming, visit bjok.io/responsible-gaming.

bjok provides five core player-protection tools accessible directly from your account settings: deposit limits (daily, weekly, or monthly BDT caps), loss limits (maximum BDT loss per period), session time limits (automatic logout after a set number of minutes), time-out periods (1-day, 7-day, or 30-day betting suspensions), and full self-exclusion. Deposit and loss limit reductions take effect immediately; increases require a mandatory 24-hour cooling-off period. All tools are free to use and have no negative impact on your account standing. Contact bjok support anytime to apply or adjust any of these controls.